Voice assistants also belong in the warehouse
Faster picking without errors
In addition, multiple steps can be performed with the voice at the same time. For example, when you physically take a quantity and place it on a transport unit, you can already confirm the completion of the task with your voice and the system will report the next address. By the time you place the goods on the transport unit, you already know whether to move one address or multiple addresses, whether to move the handling unit or not. With paper or a terminal, these are sequential steps that cannot be done except in succession. Only with voice picking can you do the steps in parallel.
Voice picking can speed up a warehouse worker’s movements, but productivity is increased by eliminating unproductive activities such as reading from paper, manually recording quantity confirmations and putting away paper or a terminal when he or she needs both hands free.
One of the great advantages of voice picking is that the stocker is not holding anything in his hand. He doesn’t have to read or mark papers, he doesn’t have to constantly look at the terminal screen, and he doesn’t have to confirm individual tasks, even if he does it with a simple touch. Papers and mobile terminals can now be easily replaced by headsets. Warehouse workers can hear picking instructions from the handset and communicate back to the system directly via the microphone.
WHISPER: Warehousemen’s voice assistant
The first implementation of Sluno voice picking was carried out by at DLC Napajedla, a Coop Jednot distribution centre, back in 2006. In the Czech Republic alone, this voice picking is used by more than 1,200 users a day, for example in the Albert retail chain or by Vietnamese-speaking warehouse workers at Tamda Foods, the owners of the Sapa shopping and cultural centre in Prague. Smaller warehouses with units of users also use the system.
WHISPER is constantly being developed and tested by Sluno’s implementation director Tibor Szekeres: “Even if I set up Czech, Slovak or English, and speak to the system in my Hungarian accent, the system will understand me and can easily evaluate which command I have used”.
WHISPER voice picking is especially popular because it can understand anyone, in any language and even with a speech impediment. It also works very well in conjunction with the Information System of our partner K2.